Spin Luck Privacy Policy — Everything You Need to Know About How Your Data Is Protected

This Privacy Policy applies to the Spin Luck platform (spinluck.asia) and all associated services. It is in effect whenever you visit our website, open an account, play games, or contact our support team.

Spin Luck complies with international data protection standards. Our Privacy Policy has been developed with the goal of earning players' trust and ensuring the highest level of protection for their data.

This policy has been written to help every player in Bangladesh clearly understand how their information is managed. If you have any questions, feel free to contact us directly.

Spin Luck collects information in three main ways — what you provide directly, what is gathered automatically while you use the platform, and what is obtained from documents during KYC verification.

Spin Luck does not collect any personal information beyond what is listed above. We have no access to your social media accounts, phone contacts, or location data.

Spin Luck uses your information only for the purposes listed below. If your data is ever needed for any other reason, your consent will be obtained in advance:

• Account Management: Sending registration confirmations, login alerts, password resets, and security notifications.
• Payment Processing: Verifying deposits, processing withdrawals, and maintaining transaction records.
• Support Services: Using your information to address any complaints or queries you raise.
• Fraud Prevention: Detecting multiple accounts, bonus abuse, and fraudulent activity.
• Legal Obligations: Providing required information to licensing authorities or courts.
• Platform Improvement: Analyzing user experience to improve service quality.
• Promotional Communications: Sending bonus offers or important notices — with the option to opt out at any time.

Spin Luck does not sell your personal data. However, in certain circumstances, limited information may need to be shared with trusted third parties:

• Payment Processors: Information is shared with bKash, Nagad, or your bank as needed to process transactions. Each of these institutions has its own privacy policy.
• Game Providers: Providers such as Pragmatic Play and Evolution receive only the minimum data needed to run the games — strictly limited to gaming session information.
• Identity Verification Agencies: Documents may be shared with certified, licensed verification agencies as part of the KYC process.
• Law Enforcement: Disclosure of data is required when ordered by a court or in response to a lawful request from a regulatory authority.
• Security Partners: Fraud detection software providers analyze anonymized data.

Outside of the above, Spin Luck will not share your data with any third party for any other reason. All third-party partners are bound by agreement to comply with international data protection standards.

Spin Luck uses cookies and similar technologies to enhance platform functionality and analyze user experience. Cookies are small data files stored in your browser.

We use three types of cookies:

• Essential Cookies: For maintaining login sessions, security tokens, and core platform functionality. Disabling these cookies will prevent the site from working properly.
• Functional Cookies: Remembers your preferred language, game categories, and settings.
• Analytics Cookies: To understand which pages get the most traffic and how the site is performing — all data is anonymised.

You can block non-essential cookies at any time through your browser settings. However, blocking essential cookies may cause some features to stop working.

Spin Luck does not retain your data indefinitely. Each type of information has a defined retention period:

• Active Account Information: For as long as the account remains active.
• Transaction Records: Up to 5 years, in accordance with international financial regulations.
• KYC Documents: Up to 5 years after account closure.
• Gaming History: 3 years for responsible gaming audit purposes.
• Support Conversations: Up to 2 years for dispute resolution purposes.

Once the retention period expires, data is securely deleted or anonymized. Retention periods may be extended due to legal requirements, in which case you will be notified.

Spin Luck uses industry-standard technical and operational security measures to protect your data. The key components of our security framework are outlined below:

• 256-bit TLS/SSL Encryption: All data transfers take place over encrypted channels.
• Two-Factor Authentication (2FA): OTP verification for login and withdrawals.
• Firewall & DDoS Protection: Protects our servers from external attacks.
• Regular Penetration Testing: Identifying vulnerabilities before hackers can exploit them.
• Encrypted Database: Access to stored data is controlled and encrypted.
• Staff Training: Regular training and audits on data handling practices.

In the event of a data breach, Spin Luck is obligated to notify affected users within 72 hours. No such incident has occurred to date, and we take every possible measure to ensure it never does.

Every Spin Luck user has the following rights regarding their personal data. To exercise any of these rights, please contact our support team.

Spin Luck is strictly for users aged 18 and above. We do not knowingly collect data from minors. The age verification process during registration, followed by KYC checks, ensures that all users are adults.

If it is found that a minor has created an account, the account will be closed immediately and all collected data will be deleted. If a parent or guardian suspects their child is using Spin Luck, please contact our support team right away.

Spin Luck may update this Privacy Policy from time to time. For any significant changes, notice will be sent to your registered email or posted on the site. Continued use of the platform after such changes will be considered acceptance of the updated policy.

The date of the latest update will always be shown at the top of this page. We recommend checking it regularly.

Contact us for any privacy-related questions, complaints, or requests to exercise your rights:

• Email: privacy@spinluck.asia (for privacy-related requests)
• General Support: support@spinluck.asia
• Live Chat: Chat icon at the bottom-right of the site, available 24/7

We typically respond to privacy requests within 30 business days. For more complex cases, it may take a little longer — you will be notified in advance if that is the case.